Automated Inquiries
Answering Routine Questions with Suggested Responses
With Suggested Responses, customers chatting with your chatbot don't even need to spend a few seconds typing--they can select their response from available choices quickly.
Answering Routine Questions with Keyword Triggers
Your chatbot can also stay alert for things your customers might type directly in the chat box, and respond to that. For example, if a customer types in "hm", you can instantly send them your price list. How's that for convenience?
When Routine Doesn't Cut It
Of course, sometimes can have more complex questions that need your personal expertise. That's fine! The chatbot can always let you take over a conversation, and customers can always request to talk directly to you.
Once they ask to talk to someone directly, an email notification will be sent to the email address you have set as your bot's contact person.
You can then view the conversation directly either in the administrator tool (if your chosen plan includes it) or in your Facebook Page's Inbox.
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