Keyword Triggers
No matter what pre-defined options your chatbot presents to your customers, sometimes they won’t follow the script and try to chat directly to the chatbot without any prompts. That’s fine! Chatbuddy can understand “keyword triggers” and respond to the customer appropriately.
Here’s an example of what you can expect.
What Your Customers Can Expect
At any point in the conversation flow, if your customer chooses to engage the chatbot directly without using the response prompts, the chatbot will go through the list of keyword triggers you have set up with us previously to find out how to respond to the customer.
For example, a customer who asks “hm” or “hm po” in order to ask how much your products cost will be directed to your menu or list of products.
You can set as many keywords as you wish, in any language! Our team can also help you flesh out your keywords if you need a little direction.
To set up your chatbot’s keywords to perfectly match your business, just file a support ticket or email helpdesk@chatbuddy.com.ph for what you need, and we’ll get right on it!
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