Notifications
✅ Short Message Service (SMS) notifications
✅ Email message notifications
This is on top of device- and platform-specific notifications (i.e. Facebook Messenger notifications when your chatbot messages your customer).
Notifications for Customers
It's important for your customers to be notified about order or appointment updates. These can be any of the following:
✅ Order confirmation - give them assurance that the order has been sent to you
✅ Appointment reminder - make sure they remember when they have an appointment with you
Upon a finalized order or appointment made through Chatbuddy, an email can be sent to your customers and clients with information on their order.
SMS notifications can also be automatically sent by Chatbuddy on your behalf, and can even be branded to show your business to make sure that they are receiving updates from your own business.
Notifications for Your Business
Email and SMS notifications can also be sent to you for orders and appointments made via your chatbot. This can help you be notified and kept up to date whenever a sale or appointment comes in, so you can quickly confirm the transaction and your customer can get served sooner.
You may also be interested in making One-Time PIN verification available to your customers to ensure that they are making the purchase as a verified customer.
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