Overview: What is Chatbuddy?
Chatbuddy is an automated attendant designed to help you extend the capabilities of your business. Chatbuddy can serve as your automated order-taker, taking customers' orders for you and address most customer queries, so that you can focus on growing your business strategically.
Chatbuddy excels at the following services:
Automated Inquiries
Chatbuddy can handle conversations with your customers who initiate a chat with your business through Facebook Messenger or via your website with an installed chat application. It can respond to their questions or display a catalog of your offerings to them.
Chatbuddy can handle location-based inquiries (i.e. multiple branches), time-based responses, and even converse in multiple languages (Tagalog, English, and other dialects and languages).
Chatbuddy can show your potential customers your price list and product catalog, so that you don't have to look for that information yourself whenever a customer asks for information.
Give them a picture of your price list:
...or let them scroll through your products right in the chat window:
Automated Order Taking
Chatbuddy can take your customers' orders for you, freeing up your time to do more complex tasks. After providing Chatbuddy with your product catalog, it can handle everything:
From taking your customers' orders:
...to totalling their orders for them:
Chatbuddy can send your orders to a Google Spreadsheet automatically, so you can track from there without any problems.
Of course, if you prefer to see the chat yourself, you can do so as well. The orders are stored in our secure servers and can be accessed using an administrator tool for qualified accounts.
Reservation and Appointment Handling
Chatbuddy can also handle reservations and appointments for your business. Your customers can message the chatbot and set an appointment or reservation:
Your chatbot will send you the reservation details so that you don't have to worry about asking for these routine questions personally!
Marketing and Promotions
You can get access to valuable marketing and promotion features with Chatbuddy, letting you hold promos right in your chatbot.
It's easy to run promotional codes to give discounts to your customers:
Since Chatbuddy can take into consideration past transactions and conversation, it's also easy to give your customers a nudge when they haven't ordered from you in a while, or to remind them that they haven't finished checking out their order!
All-Around Assistance
Chatbuddy has many other functions that will be of use to you and your business, with many more in the pipeline. Here are some of the other things Chatbuddy can handle now:
- Order history and handling
- Time-based responses
- SMS notifications
- One-Time PIN/Password (OTP) verification
- Keyword triggers
- Payment handling
And many more.
If you are interested, chat with us here on the website, or find out how you can get started with Chatbuddy here. You can also send us an email at info@chatbuddy.com.ph, or give us a call at +632-8426-0630 to get started.
Related Articles
One-Time PIN Verification
One-Time PIN (OTP) Verification with Chatbuddy It's easy to verify customers and payments with Chatbuddy's One-Time PIN (OTP) Verification feature. Your chatbot can then ensure that your customers are contactable via their mobile phone, giving you ...Order and Customer History
Chatbuddy's Order & Customer History It’s important to make your customers feel like the VIPs they are. That’s why it’s important that you don’t act like they’re a complete stranger after they order from you. With Chatbuddy, it’s easy for the chatbot ...Promotional Codes
Chatbuddy Promotional Codes Chatbuddy makes it easy to hold promotions you can run for your customers through the use of promotional codes. Here are a few examples of how promotional codes are handled on Chatbuddy. What Your Customers Can Expect Your ...Time-based Responses
Chatbuddy's Time-based Responses Chatbuddy knows how embarrassing it can be when you greet someone incorrectly, or say something so obviously wrong. That’s why the Chatbuddy chatbot can take the time into consideration when interacting with your ...Location-based Responses
Chatbuddy's Location-based Responses If you’ve got multiple branches and locations for your business, no problem! Chatbuddy can cater to all your locations without any problems, even if you have different stock or services in your branches. Here’s an ...